Service Level Agreement

Target Audience

This SLA applies to paying customers who process over 500 documents per month with a credit card.

Scope

The SLA covers the uptime of Fileforge services, as measured through our status page at status.fileforge.com. Services announced in private or public beta are not covered by this SLA.

Uptime and Reimbursement Levels

• 99.95% and above uptime: No reimbursement.
• 99.9% to 99.95% uptime: 10% reimbursement of the total bill.
• 98% to 99.9% uptime: 20% reimbursement of the total bill.
• Below 98% uptime: 30% reimbursement of the total bill.

Reimbursements are provided as credits applied to the next billing period automatically.

Measurement

Uptime is calculated based on the data available on our status page, status.fileforge.com.

Reimbursement Process

Credits are automatically applied to the next billing period. No action is required from the customer to receive the credits. For any inquiries, customers can contact our support team at support@fileforge.com.